New Owner FAQs

You will have a specialized New Client Liaison assigned to you. They will be your single point of contact from the time the property management agreement is signed until the property is officially leased. They will work closely with the Verandah team and handle all your questions and concerns, ensuring seamless communication and support.

Your New Client Liaison will provide you with their direct contact information, including phone number and email address. They are available to answer your questions and keep you updated throughout the process.

We will provide you with regular updates throughout the leasing process. You can expect weekly updates while the property is being prepared and marketed. Additionally, your New Client Liaison is available for any questions or concerns you may have during business hours.

After signing the property management agreement, we will schedule an initial property inspection to assess its condition and identify any necessary repairs or improvements. This ensures that the property is rent-ready for marketing and leasing.

Once you provide us with a key to your property, we will install a secure digital lockbox. This lockbox allows authorized personnel to access the property for inspections and showings. The lockbox code is only given to verified individuals, ensuring the security of your property at all times.

The property inspection involves a thorough assessment of the interior and exterior of the property. We check for any maintenance issues, ensure all appliances and systems are functioning correctly, and verify that the property meets safety and legal standards.

Based on the initial inspection, we will provide you with a list of recommended repairs and improvements to make your property rent-ready. This can include tasks like painting, cleaning, and minor repairs. We will require funds in your account to complete the repairs.

The time it takes to get your property rent-ready can vary based on the scope of work needed. We will provide you with an estimated timeline and keep you informed of any changes or delays. After the property is prepared, we will provide you with photos of the completed work. This helps you see the improvements and ensures transparency in our process.

As soon as the property is rent-ready and the Owner Onboarding Form is completed and returned to us, we will order professional photography and begin our comprehensive marketing campaign immediately to attract potential tenants quickly.

If the property is not yet rent-ready, we can still begin marketing it as "Coming Soon" to generate interest and build a list of potential tenants.

We use a multi-faceted marketing approach, including online listings on major rental websites, social media advertising, professional photography, and virtual tours. We also leverage our network and local advertising channels to reach potential tenants. As members of the board of Realtors, we list the property on the MLS and offer a referral fee to Realtors who bring a qualified tenant.

We promptly respond to all inquiries from prospective tenants. We answer their questions, schedule showings, and follow up to gather feedback.

We conduct 'safe mode' self-showings, which are highly convenient and meet the expectations of modern tenants. This verified method allows prospective tenants to view the property at their convenience without needing an agent to be present. It ensures a user-friendly experience and often leads to quicker leasing, as potential tenants can schedule viewings that fit their schedules. The lockbox code is only provided to verified individuals, maintaining the security of the property after confirming proper identity.

Once we receive tenant applications, we conduct a thorough screening process. This includes background checks, credit checks, rental history verification, and employment/income verification. We evaluate each applicant to ensure they meet our stringent criteria.

We have been processing applications for over 20 years and will only approve highly qualified tenants for your property based on our experience. In many situations, we will have multiple applications to choose from and will pick the top tenant candidate(s) based on our screening process. While we are limited by law on how much personal and credit information we can provide to you, we are glad to answer general questions about the applicants.

The lease agreement includes terms such as the rental rate, lease duration, security deposit amount, maintenance responsibilities, and rules for tenant behavior. It also covers legal protections for both the landlord and tenant.

Once a tenant is selected and the lease agreement is signed, we coordinate the move-in process. This includes a thorough third-party move-in inspection, providing the tenant with keys, collecting the rent, security deposit and ensuring they understand their responsibilities and how to use any amenities or appliances.

If the property doesn't rent quickly, we will review our marketing strategy and make adjustments as needed. This may include re-evaluating the rental rate or offering incentives to attract tenants. We will keep you informed throughout the process and provide recommendations to improve the property's appeal.

By addressing these questions and highlighting the role of the New Client Liaison, we aim to provide clarity, build trust, and ensure a smooth and transparent leasing process for your property.