Are you looking for a way to make managing your tenants easier?
Having a tenant portal is a necessary part of running an effective property management business. Tenant portal services allow your tenants to complete many necessary actions without coming into the office. This frees you up to triage the most pressing concerns with minimal interruptions to your day.
Knowing what to include in your tenant portal is crucial. Too few features will render your portal ineffective. Below, we'll go into some of the key tenant portal features you need to have. Keep reading to learn more and make managing your property easier!
Payment Options
Having an online payment option increases the likelihood that your tenants will pay their rent and other charges on time. The variety of payment options allows tenants to choose the one that best suits their finances.
Plus, most of the people who rent properties are under the age of 45. This younger audience has grown up used to the ease of paying for things online. They may not like renting from properties that require them to pay in person. In fact, it may impact their decision of whether to renew their lease.
Your tenant portal should take both credit and debit cards. You can also set up a PayPal option for people who prefer not to use credit or debit. Electronic checks are also popular payment options. These don't charge your tenant any extra transfer fee. Instead, they deposit directly from their bank account into yours.
Important Documents
Sometimes, you'll need your client to review and sign important documents, but you don't need to call them into the office to do so!
A tenant portal can feature an important documents section. These will alert your tenant whenever they have a document to review and sign.
Work Orders
Work order sections perhaps constitute the most important part of a tenant portal. Tenants can report damage to their units in a quicker fashion. This allows you to get someone out there to fix it before it becomes a huge problem.
Online portals also let your tenants choose a priority level for their problem. They range from low priority to emergency. This helps you triage which situations are the most urgent.
Contact Forms
Contact forms on your tenant portal give you the chance to improve your tenant's satisfaction with your property management team.
It gives your tenants a way to ask questions and file complaints. Your staff will have the chance to resolve these problems in a quick and professional manner. This will improve your reputation and might even earn you some positive reviews.
Ready to Get a Tenant Portal?
Getting a tenant portal can make your property management more efficient.
All interactions with your tenant from the portal will go straight to your database or email. This reduces the risk that you'll lose important paperwork or misplace a form or check.
Ready to get help with your property management in Orlando? Contact us today to learn more about what we can do for you!