Welcome to Verandah Properties' New Client Concierge Service!
At Verandah Properties, we prioritize seamless support and communication for our new clients. From the moment you sign the property management agreement, we assign you a dedicated New Client Liaison to guide you every step of the way. Our goal is to ensure your property is managed efficiently and effectively, providing you with peace of mind and exceptional service.
Your Main Point of Contact
Who will be my main point of contact during the leasing process? You'll be assigned a specialized New Client Liaison. This liaison will be your single point of contact from the time you sign the property management agreement until your property is officially leased. They will work closely with the Verandah team to handle all your questions and concerns, ensuring seamless communication and support. Contact details, including phone and email, will be provided.
Reaching Your Liaison
How do I reach my dedicated onboarding liaison? Your New Client Liaison will provide you with their direct contact information, including phone number and email address. They are available to answer your questions and keep you updated throughout the process.
Regular Updates
How often will I be updated during the process? Expect regular updates throughout the leasing process. We provide weekly updates while the property is being prepared and marketed. Additionally, your New Client Liaison is available for any questions or concerns during business hours.
Initial Steps
What is the first step after I sign the property management agreement? After signing the agreement, we will schedule an initial property inspection to assess its condition and identify necessary repairs or improvements. This ensures the property is rent-ready for marketing and leasing.
Key and Lockbox Handling
How do you handle getting the key and installing a lockbox? Once you provide us with a key, we will install a secure digital lockbox. This allows authorized personnel to access the property for inspections and showings. The lockbox code is only given to verified individuals, ensuring property security.
Property Inspection Details
What does the property inspection involve? The inspection involves a thorough assessment of both the interior and exterior of the property. We check for maintenance issues, ensure all appliances and systems are functioning correctly, and verify that the property meets safety and legal standards.
Getting Rent-Ready
What do I need to do to get the property rent-ready? Based on the initial inspection, we provide a list of recommended repairs and improvements, which may include painting, cleaning, and minor repairs. We coordinate and oversee the completion of these tasks, providing progress updates.
How long does it take to get my property rent-ready? The timeline varies based on the scope of work needed. We provide an estimated timeline and keep you informed of any changes or delays. After the property is prepared, we send you photos of the completed work, ensuring transparency.
Marketing Your Property
When will my property be marketed? Once the property is rent-ready and the Owner Onboarding Form is completed and returned, we will order professional photography and begin our comprehensive marketing campaign to attract potential tenants quickly.
What if my property is not rent-ready? Can you still market it? If not yet rent-ready, we can market it as "Coming Soon" to generate interest and build a list of potential tenants.
How will my property be marketed? We use a multi-faceted marketing approach, including:
- Online listings on major rental websites
- Social media advertising
- Professional photography and virtual tours
- MLS listing with a referral fee to Realtors who bring a qualified tenant
Responding to Potential Tenants
How are you responding to potential tenants? We promptly respond to all inquiries, answer questions, schedule showings, and gather feedback from prospective tenants.
What is the process for showing the property to potential tenants? We conduct 'safe mode' self-showings, allowing tenants to view the property at their convenience without needing an agent. This method is user-friendly, often leading to quicker leasing. The lockbox code is provided only to verified individuals, ensuring security.
Tenant Applications and Selection
How are tenant applications processed? We conduct thorough screening, including background checks, credit checks, rental history verification, and employment/income verification. We ensure all applicants meet our stringent criteria.
How will I be involved in the tenant selection process? We present top candidates based on our screening. While we are limited by law on sharing personal and credit information, we have over 20 years of experience in approving highly qualified tenants for your property.
Lease Agreement and Move-In
What does the lease agreement include? The lease agreement covers rental rate, lease duration, security deposit, maintenance responsibilities, tenant rules, and legal protections for both landlord and tenant.
How is the move-in process handled? Once a tenant is selected and the lease agreement is signed, we coordinate the move-in process. This includes a thorough third-party move-in inspection, providing keys, and ensuring tenants understand their responsibilities and how to use amenities.
If the Property Doesn’t Rent Quickly
What happens if the property doesn't get rented quickly? If the property doesn't rent quickly, we review and adjust our marketing strategy. This may include re-evaluating the rental rate or offering incentives. We keep you informed and provide recommendations to improve the property's appeal.
Call to Action
Ready to experience hassle-free property management with dedicated support? Contact Verandah Properties today to get started and let us handle the rest. Our New Client Liaison is eager to assist you every step of the way, ensuring your property is leased quickly and efficiently.