As a landlord, you expect tenants to adhere to the agreement on the lease they sign. Unfortunately, it doesn't always turn out as expected. More often than not, you may find yourself dealing with multiple unpleasant issues and run-ins that can make your job a nightmare. Even with an effective screening system, some trouble makers will still find their way into your property.
Orlando property management can help you prevent many unpleasant issues before they start, and can help deal with the ones that do slip through the cracks. But understanding how to best approach difficult tenants is good practice for every property owner. Below are some actionable tips you can use to deal with difficult tenants.
Be Calm and Objective
Dealing with difficult tenants is an exhausting experience, and you can quickly lose your nerve. Always try to remain calm, patient, objective, and listen to their issue no matter the situation. If you let your emotions take over, you might forcefully evict the tenant and end up in unwanted legal battles.
You should have an objective point of view while dealing with difficult tenants. This way, you will come up with a better way to deal with the situation. In some cases, having a simple conversation can go a long way in getting an effective solution. Other times, you will have to employ more drastic measures.
Don't Take it Personally
Keep in mind that your property is a business. Don't take tenants' issues too personally. Understand that demands, complaints, or insults come with the territory and are often not a reflection on you or your work. Besides, dealing with these issues is part of a landlord's job, and you should expect it to be a bit difficult and stressful from time to time.
If someone else owned the property, they would likely be going through similar problems. It's likely not your fault that tenants are behaving that way. Stay calm and stick to the facts to help you decide on an appropriate course of action. Remember, you want to offer professional and consistent services to all tenants, and one bad egg shouldn't let you deviate from that purpose. Of course, if you dread having to tell tenants no when they beg for an extension on their rent payment or struggle to keep things professional, hiring an Orlando property manager will allow you to go hands-off with your renters to avoid these situations entirely.
Clear Communication is Key
While communicating with tenants, professionalism is essential. With constructive dialogues, you will prevent any misunderstanding or awkward situations from tenant-related issues.
For instance, a tenant may request to have an extension on the rent payment date. However, if this happens frequently, they may be taking advantage of your kindness. The first time they ask, discuss the matter with them, as they may be going through actual financial difficulties. However, don't establish a friendship while resolving the issue. And be wary of being too lenient.
Hire a Property Management Company
You can be good at investing but not dealing with difficult tenants. Consider hiring an Orlando property management company as they have a wealth of experience in dealing with difficult tenants.
This way, you will never have to deal with trouble makers in your rental units again and you will have enough time to focus on growing your investments for more income streams. It also saves you a lot of money and time you would spend on day-to-day management duties.
Keep Written Records Of Everything
One of the most effective ways of handling difficult tenants is to make sure you have written records of everything about your property. Keep the records up to date, even if this adds to your workload. You can also ask for an E-sign from your tenants when moving in for the lease agreement and property rules.
When dealing with a tenant trying to dispute a charge or something else, you can use the records against them. You can use this technique while inspecting a property by taking pictures or even videos whenever possible. Orlando property managers use such records when a tenant tries to dispute security deposit deductions.
Ask the Tenant To Leave
If you have reached your breaking point, you can ask a difficult tenant to leave. Start by giving them a written notice according to the lease terms. However, some will still refuse to leave your premises, and you will have to opt for a costly eviction as a last resort.
Before the eviction, make sure you are familiar with the eviction laws and requirements in your area. Some of the common eviction reasons in many states include:
- Failure to pay rent
- Violation of lease terms
- Failure to move out after lease ended
Key Takeaway
As a property owner, you are likely to find yourself facing a tough tenant eventually. But having Orlando property management on your side can help you avoid these situations, or deal with them if they do arise.
If you’re considering partnering with a property management company in Orlando, Florida, don't hesitate to contact us.